Webinar FAQ

Who can attend AMBA webinars?

Families who are members of AMBA affiliated clubs or associations are eligible to attend the webinar series. Most multiple birth clubs or associations in Australia are affiliated with AMBA, but there are some scenarios where clubs have chosen to not be part of the AMBA member-club community.

To confirm if your club is affiliated and therefore if your family is eligible to access the webinar series, please search our official register for affiliated member-clubs.

I can't attend the webinar at the scheduled time. Can I view the webinar later?

Yes you can, unless the webinar is a live-only event (which we would state in the event description). 

We run our webinars live and them make them available on-demand so you can watch them 24/7 at a time that suits you. Our on demand webinar content is available to watch via our Webinar Series page. Simply find the webinar you would like to watch and click on the register to watch on demand link.

I registered for the webinar, but I can't attend. How can I view the recording?

If you registered but can't attend the live session, that's OK. We record the webinar and send out an email to all registrants 1 day after the webinar with a link to the recording.

How much does it cost to attend an AMBA webinar?

Our webinar series is provided to AMBA member-families for free at no additional cost as part of your club or association membership. Contact your club committee for the discount code so you can register at no cost.

If you would like to attend the webinar and you are not a member of an AMBA affiliated club or association, you can pay the $25 fee per webinar to register. Prices are shown in AUD.

The registration form is asking me to enter my credit card information. How do I register without entering my credit card?

When you register for the webinar, complete the name, email and club name fields, then skip down to the 'discount code' field. Enter the correct discount code that you can get from your club committee, click on apply and you can proceed to registration without entering your credit card details.

How do I get a refund for the fee I paid to register and attend the webinar?

We can issue a refund and cancel your registration for any webinar. For us to issue a refund to you, you need to ensure you make contact at least 12 hours before the webinar scheduled start time. To do this, either reply back to the confirmation email you received upon registration, or send an email to webinars@amba.org.au. We cannot issue any refunds afer the webinar has started.

What time is the webinar? What time zone is AEST or AEDT?

AEST stands for Australian Eastern Standard Time. AEDT stands for Australian Eastern Daylight Time. We support families all over Australia, with most of our speakers joining us from NSW, QLD and Vic. Convert your timezone here.

How long do the webinars go for?

Each session will include 40 - 45 minutes of presenter content with time enough at the end for Q&A. Sessions are usually 60 minutes in length unless otherwise noted in the webinar description.

How do I log in to the webinar?

To join the webinar, click the link in the confirmation email that you receive after registering. Use a headset or phone to listen in. On the day of the webinar, about 15 minutes before it starts, you will be able to login to the webinar from your registration link. The webinar link is unique to you and cannot be forwarded to anyone else. If you lose the email, you can either request for us to re-issue the link to you, or you can register again.

What technology do I need to participate in a webinar?

You can attend an AMBA webinar from anywhere, anytime using a compatible computer or mobile device. We use GoToWebinar to run our webinars.

To participate, you need:

• A computer or mobile device with an Internet connection
• A telephone or your device's own speakers
  

For a desktop
You may not need to download the desktop application at all (depending on your operating system and the webinar type). To give you the best experience, GoToWebinar will automatically detect the optimal join method for you at the time of your session. See How to Join a Webinar for more information.

On mobile or tablet
Mobile users can install the GoToWebinar app free on iOS, Android or Windows devices. See the System Requirements.

How do I know if I am connected?

 

Do I need to mute myself on the webinar?

No - we'll take care of that for you. As an attendee, you are automatically muted.

Can I ask questions in the webinar?

Yes, absolutely, we love to answer your questions! When you have a question, please use the Question pane in your webinar control panel. Please do not type your questions in the "chat" box. We will not be monitoring the chat box during the webinar.